"Five stars for Mikaya Johnson at Gettel Hyundai Lakewood! I recently bought a pre-owned vehicle from her and couldn't be happier with the service I received. Mikaya was very attentive to my questions, respectful of my time, and handled everything with true professionalism. It’s refreshing to work with a sales associate who makes the buying process easy and enjoyable. Highly recommend reaching out to her for your next car!"

WARNING ⚠️: This dealership has a minimum wait time of 1-3 business days to diagnose any issues with your under warranty vehicle. They do not provide loaners or any option or alternatives. If you are looking to have your vehicle services, even with a booked appointment, you are looking at several days before they even start working on your car and if you need transportation then you are on the hook for that time + the service time to follow. If you find this to be normal than please enjoy this dealership. Otherwise I would stay far away from this place as ... Read More

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Google - Nov 12, 2026

WARNING ⚠️: This dealership has a minimum wait time of 1-3 business days to diagnose any issues with your under warranty vehicle. They do not provide loaners or any option or alternatives. If you are looking to have your vehicle services, even with a booked appointment, you are looking at several days before they even start working on your car and if you need transportation then you are on the hook for that time + the service time to follow. If you find this to be normal than please enjoy this dealership. Otherwise I would stay far away from this place as you can. I've never had this type of treatment in my 15+ years in owning Hyundai's and dealing with other dealerships.

I am a 5 time Hyundai owner and have dealt with several dealerships in many cities. Generally, I have a good experience but this dealership is different. They show a genuine lack of care for their customers. They have a take it or leave it attitude and they are not interested in fixing your car issues. Getting service for your car is a similar experience to negotiating to buy a new car. You never know where you will land with this service department or how long it will take or what they will charge. They have a standard 24-72 hour minimum ... Read More

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DealerRater - Nov 12, 2026

I am a 5 time Hyundai owner and have dealt with several dealerships in many cities. Generally, I have a good experience but this dealership is different. They show a genuine lack of care for their customers. They have a take it or leave it attitude and they are not interested in fixing your car issues. Getting service for your car is a similar experience to negotiating to buy a new car. You never know where you will land with this service department or how long it will take or what they will charge. They have a standard 24-72 hour minimum diagnostic time before they even do any repairs and they do not provide any loaners or options to book ahead for faster service. They have 0 interest in how that may affect someone's life, job etc... Never have I seen a dealership that has this as a standard policy. Most of their service reps also have no idea how to handle any situation that might be slightly out of ordinary. The service manager also has 0 interest in caring about how customers feel. The overall atmosphere of this place is very much one that feels that customers are just there to have money sucked out of them and they are doing you a favor for providing a service. I would avoid this dealership at all costs if you can.

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Nick was excellent. Smooth process

Martha was amazing as she has been in the past. Everyone treated me well and buying the car was a great experience. This will be my eleventh Hyundai in twenty years.

Excellent dealer I Want to Thank . 1- Mr. Chris Drobney Help me with Deal 2- Mr.Andre Delgado with his professional texting and help me get the Deal 3- Mr. Jaun Melgar doing Excellent gettig my car ready he is Expert and the best friendly person 4- Mr. Darius Carson friendly person I'm very happy person gentle man 5- The Expert person andvery professional and knowledgeable was Mr. Steven Decker Finance Manager I wish i could afford extra coverage. But he was best to watch with his computer and his music. I want to recommend this dealer any customers ... Read More

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Google - Nov 1, 2026

Excellent dealer I Want to Thank . 1- Mr. Chris Drobney Help me with Deal 2- Mr.Andre Delgado with his professional texting and help me get the Deal 3- Mr. Jaun Melgar doing Excellent gettig my car ready he is Expert and the best friendly person 4- Mr. Darius Carson friendly person I'm very happy person gentle man 5- The Expert person andvery professional and knowledgeable was Mr. Steven Decker Finance Manager I wish i could afford extra coverage. But he was best to watch with his computer and his music. I want to recommend this dealer any customers they make you feel at home. This car was a give to my daughter she has a handicap little boy that like red Hyundai tucson cars. Gettel and i made then so happy for this to happen. THANK YOU ALL AT GETTEL HYUNDAI

When I asked for a lease price on a Palisade from the purchase and lease specialist, I was not told that it included over $1500 of service contracts that appeared when signing documents. Even though I agreed to the offered price, I feel that I should have been informed of those add-ons which at signing said that I could decline if wanted but was told it would not lower my lease price. With the exception of that misrepresentation, the experience was fine. Sales rep Julio was terrific, especially with after the sale help.

Renato Cuadra was amazing during our experience at Hyundai. He was very helpful with every question we had and thoroughly explained any information about the car. I would recommend Gettel Hyundai Lakewood to anyone looking for a new vehicle! It’s 100% worth a visit.

Just bought our 2nd Car from here last weekend and had another great sales experience. Blake made sure we got everything we wanted. He was very well educated on the car, efficient, and overall very kind and welcoming to us! We did have to wait 2 hours to get into financing due to lack of staff but that had nothing to do with Blake.

Nick Painter excellent professional at every level & a very high comfort level with all details!

Nick Painter has been a blessing to helping us with the details of the purchase of our new car.

They were very helpful with every thing I needed and they made me feel good about my purchase

My buying experience for my new 2926 Santa Fe at Gettel Hyundai was great. The salesman Gene as well as all of the other staff were friendly, helpful and answered all of my questions.

Very nice people and straight to business! Martha was an amazing help!

Martha Calero is amazing. This is the 2nd vehicle I have purchased from her and very much appreciate her. The entire team is great

Martha took care of us and the team was very friendly

Martha Calero was awesome!!!

I will not go back. There’s only one good thing about this place. The friendliness of the employees. Caesar was the person who took care of me and he was great and Art, he was the gentleman who took me home and picked me up during my service but that was about it. Now to the bad. I paid almost 500 dollars for alignment and cabinets filter change and now my car smells like a wet dog. Hear me out. I get there and am told that they no longer do the uber service that takes me home while the ... Read More

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Google - Oct 23, 2026

I will not go back. There’s only one good thing about this place. The friendliness of the employees. Caesar was the person who took care of me and he was great and Art, he was the gentleman who took me home and picked me up during my service but that was about it. Now to the bad. I paid almost 500 dollars for alignment and cabinets filter change and now my car smells like a wet dog. Hear me out. I get there and am told that they no longer do the uber service that takes me home while the service is being done. When I said I would not like to do the service Cesar got Art to take me home and was amazing. Then Art picked me up when the service was done. I tipped Art since he was doing me this favor. But this shouldn’t have to be a favor to be done here. So they put me on a situation where I had them do me a favor…. The worst part is that the cabin filter they put in my car, every time I turn on my AC the car STINKS of wet dog, something so stinky and I can’t shake it. It makes me sick every time it is horrible. They said every dealership stopped the uber service but I called the Sarasota dealership and they still do the uber service. I am not coming back. I don’t have time to go back and change the filter for one that doesn’t make my 2025 brand new car smells like a wet dog died in the car. Now I’m stuck with this and I am angry. Cause even if I had to go back and get it changed for free… I would have to have someone do me a favor to take me home while they fix this horrible service and waste my time with a part that’s should be brand new and not stinky on the first place. The service was more expensive than this stinky part they put in my car. Which judging by the smell of this filter is not a new part. This was not a cheap service I paid over 400 dollars almost 500 dollars on this stinky filter and now I’m not even sure if they even did the other services with quality. Can’t trust them to touch my car again.

We bought a used Toyota Corolla and got a fair price. Renato Cuadra helped us, was very nice and easy to work with. Definitely ask for Renato he’s a chill dude!

Martha was extremely helpful and patient with me as I test drove 3 different vehicles. Highly recommended you ask for Martha

I have tried this dealership twice for service. Both times were a huge disappointment, especially in wait times. Even with an appointment!! This last time, I could not get anyone to update me on the vehicle for nearly 5 hours after the scheduled appointment time started. And only after I asked to speak to the service manager did I get any answers The previous visit, I had to wait an hour just to check in...again I had an appointment. I was told no advisor was available to check the car in by the sweet man outside. Every single service advisor ... Read More

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Google - Oct 21, 2026

I have tried this dealership twice for service. Both times were a huge disappointment, especially in wait times. Even with an appointment!! This last time, I could not get anyone to update me on the vehicle for nearly 5 hours after the scheduled appointment time started. And only after I asked to speak to the service manager did I get any answers The previous visit, I had to wait an hour just to check in...again I had an appointment. I was told no advisor was available to check the car in by the sweet man outside. Every single service advisor was called into a meeting in the managers office! For 30 minutes during prime business hours. I waited 47 minutes to get the car checked in for my scheduled appointment. They really need to step up their game in the service department at this Gettel. I've had better experience with other Gettel dealerships. Gettel Hyundai won't be getting my business again. 😞

Walked in just to look, ended up leaving with a new car. Huge thank you to Encho and Martha! We love our new car.

Visited Hyundai of Lakewood service and upgraded to a beautiful Tucson with Michelle who was very knowledgeable and not pushy at all which made me very comfortable in making the right decision. Thank you Michelle for the amazing experience.

This was the fastest and most efficient buying experience ever! Martha is sales was fantastic! I was in and out in less than an hour with my new vehicle. The whole process was seamless, smooth, and fair. Thank you to the managers for helping as well!!

Renato was great. He got me into a car I wanted at a good price. Was quick and easy. I was in and out within a couple hours. If you need a car, and don't want it to take all day, go see Renato Cuadro!

Had a car cable go missing when I brought my Tucson in for some warranty work. Soured an otherwise pleasant experience. To the owner response: I had already reached out, and spoke to several people. Nothing came of it.

I. Puchased a 2026 Tucson with 3500 miles I t was a loaner car and full warranty when l asked why it was not full of fuel they said because it technically was not new they would not fill tank.How cheap can you be on a 35,000 vehicle

Received excellent service from our Sales Associate Martha Calero and New Car Manager Marek Zima. We have purchased several vehicles from him at this dealership.

(Translated by Google) Excellent service from Renato Cuadra and Elías at Hyundai! They were very kind, attentive, and professional. I appreciate their patience, their willingness to answer my questions, and the time they dedicated to me. I highly recommend them to anyone looking for personalized, high-quality service! Thank you both so much. (Original) ¡Excelente atención de Renato Cuadra y Elías en Hyundai! Muy amables, atentos y profesionales. Agradezco su paciencia, su disposición para responder mis preguntas y el tiempo que me dedicaron. ¡Los recomiendo a quienes busquen una atención cercana y de calidad! Muchas gracias ... Read More

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Google - Oct 14, 2026

(Translated by Google) Excellent service from Renato Cuadra and Elías at Hyundai! They were very kind, attentive, and professional. I appreciate their patience, their willingness to answer my questions, and the time they dedicated to me. I highly recommend them to anyone looking for personalized, high-quality service! Thank you both so much. (Original) ¡Excelente atención de Renato Cuadra y Elías en Hyundai! Muy amables, atentos y profesionales. Agradezco su paciencia, su disposición para responder mis preguntas y el tiempo que me dedicaron. ¡Los recomiendo a quienes busquen una atención cercana y de calidad! Muchas gracias a ambos.

Very pleasant experience from the time we walked in door till we left we our new vehicle. Nick was great, took his time with explanations and buying process. Overall very pleasant experience.

Julio Calligari was awesome. I would recommend this place to anyone.

Folks at Getel are only trying to make one person happy, the sales manager. They were not interested in any concerns we have with the car. Even after we pointed out many defects that weren't in the photos. They said buy it or walk, your choice. This is our price. After I got home I took the car to my local dealer and they found the transmission 5 quarts low on transmission fluid. the folks at the service department at Getel don't do a very good job of checking fluids when cars are brought in for service.

Awesome experience

Very upset at having wasted my time and forced to spend way too much for service. This is my second trip to Gettel Hyundai service within six months. The last time I had the vehicle serviced was for a software update. Since that date, my navigation system features have not worked and I had not been able to get back to the dealer. After having to make myself known an hour and 20 minutes past my appointment time to inquire why nobody had spoken to me though the vehicle was moved out of site, they finally wrote up the service order. ... Read More

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Google - Oct 8, 2026

Very upset at having wasted my time and forced to spend way too much for service. This is my second trip to Gettel Hyundai service within six months. The last time I had the vehicle serviced was for a software update. Since that date, my navigation system features have not worked and I had not been able to get back to the dealer. After having to make myself known an hour and 20 minutes past my appointment time to inquire why nobody had spoken to me though the vehicle was moved out of site, they finally wrote up the service order. A few minutes to 2pm. I was given the keys to my car and discovered the nav system not working again. They did not fix the horn that I thought was a safety item covered under warranty, they offered to do it for $856. They said my battery failed the exam and needed replacement. It would have been $566 at Gettel. I am a disabled veteran and cannot afford to be gouged like this. I waited in the parking lot ten minutes, when he did not return to fix the issue I drove off to Walmart where I got the battery replaced for $209 out the door.

My wife has had her car there for two days now and no updates. She has called several times only to get voicemail to leave a message. She did finally get through and the guy said they were still diagnosing her car but no updates. Where is your customer service skills? I would not recommend buying or having a car serviced at this dealership ever!!!

Sales Rep to Sales manager transition from the trade was seamless. Team that care and listen to customer new owner experience seamless. Julio and Ruben was extremely knowledgeable of the Car Hyundai Santa Fe Hybrid 2026. Iwill definitely recommend Family and Friends.

Have a very pleasant experience with Martha

Ryan is a great guy! Helped me locate my car in the parking lot when a renter left it there. Very friendly would definetly ask for him to sell me a car if I went in

Martha was very helpful and patient with me and my hubby. I now have a beautiful Hyundai Tucson

Amazing experience. Martha and Josh were fantastic. I actually came back for a second vehicle for my daughter.

Great customer service. Got a great deal on two vehicles, one purchased, one leased. Michele, Merrick were amazing. Thank you

Great experienced team. Helped end to end from explaining the features to invoicing.

Great experience and Rob Chisari handled everything for us! Patient and understood our needs. Purchases done and next will be from here too.

Martha is wonderful! Great shopping experience!

Renato and Elias were awesome, professional and super friendly. Helped us out, super happy!

Ww were greeted right away and Gene Kallenborn was the sales person. Very helpful and spent time after final purchase of our 2026 Hyundai Tucson hybrid, answering questions. I called him after a few days to ask question and he returned my call shortly after with a answer. We are happy with our purchase.

Nick Great and very thorough I would definitely recommend him to anybody buying a car.

Martha Calero is phenomenal! She knows what she is talking about and is ready to help you find the right deal!

Second time I have gone there and had no appointment even though I got a text reminding me of my appointment that I made

Martha is best! She helped me get my brand new vehicle! Thank you!!

Great salesperson Martha helped make the process fast and easy. Courteous and knowledgeable and no high pressure sales. Would recommend her anytime.

Julio Calligari was truly wonderful to work with! He made the process and Q&A feel stress free. I entered feeling overwhelmed and I left feeling heard, respected, and more than satisfied with my purchase. Happy would simply be an understatement. We had an Exceptional experience! Thank Julio for all you do, we couldn't be happier with our 2026Tucson!

Paint peeling off. I took the car twice and to the dealer and basically they laughed at me. Garbage.

Nick Painter was incredible to work with!! His knowledge of the vehicles was great and his willingness to find what fit our needs best was greatly appreciated! He easily won our business over Toyota.

This has been one of the worst customer service experiences I have ever had at a dealership. I originally brought my Hyundai in because the white paint on my vehicle was chipping. I was told by someone in the service department that there was a recall related to the white paint and that the issue could be addressed through Hyundai. I left my car with the dealership for two weeks and was provided with a loaner vehicle. When I finally received my car back, I was told that while they were washing it, they noticed another area of the vehicle ... Read More

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Google - Sep 7, 2026

This has been one of the worst customer service experiences I have ever had at a dealership. I originally brought my Hyundai in because the white paint on my vehicle was chipping. I was told by someone in the service department that there was a recall related to the white paint and that the issue could be addressed through Hyundai. I left my car with the dealership for two weeks and was provided with a loaner vehicle. When I finally received my car back, I was told that while they were washing it, they noticed another area of the vehicle where the paint was also beginning to chip. I was told this would need to be submitted as another claim. I trusted that they would follow up with me. They also charged me for one week of the loaner, even though I was there for a paint issue that I had been told was covered. When I contacted Hyundai about the charge, I had an incredibly difficult time getting anyone at the dealership to address it. I called multiple times, left several voicemails, and repeatedly tried to reach Izzy, the person who had handled my vehicle. Nobody returned my calls. Eventually, I had no choice but to physically go back to the dealership just to get someone to speak with me. When I arrived, Izzy happened to be there. Unfortunately, instead of taking responsibility for the situation or trying to help resolve it, he was rude, dismissive, and condescending. The way I was spoken to made me feel as though my concerns were not important and that I was somehow inconveniencing them by asking for an explanation. While I was there, I also pointed out the other area of the car where the paint was chipping. He took pictures, and told me they would submit another claim and contact me. That was almost a year ago. I have never received a single phone call, update, or follow up. As for the loaner charge, I eventually had to speak directly with a manager. Thankfully, the manager was willing to help, but even then, it took approximately four months for me to get my money back. The biggest issue for me isn’t just the money or the paint. It’s the complete lack of communication, accountability, and respect throughout the entire experience. I should not have had to repeatedly call, leave voicemails, and physically show up at the dealership just to get someone to acknowledge my concerns. The way I was treated by Izzy was completely unacceptable. I felt looked down upon and dismissed, and the overall experience left me feeling that this dealership simply did not want to take responsibility for its mistakes. After this experience, I have completely lost my trust in this dealership and will never bring my vehicle back here. Customer service should mean communicating with your customers, taking responsibility when something goes wrong, and treating people with basic respect. Unfortunately, that was not my experience here.

This is the email I sent to the GM 2x and still no response Would never buy from Gettel again My name is William Moore I have bought several cars from your dealership so has my husband and referred you to many people in my business at New College of Florida, Ringling Museum FSU and USF Sarasota. I have to tell you I was most disappointed this time with the salesperson and the follow through of team. I feel for the first time I am a number and not part of the Gettel Family. I purchased a New Hyundai Santa ... Read More

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DealerRater - Sep 1, 2026

This is the email I sent to the GM 2x and still no response Would never buy from Gettel again My name is William Moore I have bought several cars from your dealership so has my husband and referred you to many people in my business at New College of Florida, Ringling Museum FSU and USF Sarasota. I have to tell you I was most disappointed this time with the salesperson and the follow through of team. I feel for the first time I am a number and not part of the Gettel Family. I purchased a New Hyundai Santa Fe Hybrid in the middle of May when I brought my Hyundai Tucson in for service (which I was thrilled with). I spoke to Michelle about what I was looking for what I had to place down and the terms I wanted. I really wanted a 60 month did not fit in my budget so went to 72 months which I was fine with. When I got into Finance it went to 7 months at that point to late to turn back 2nd mistake. 1st mistake I was told to come back at 4pm and car would be ready and that I would sign then. I waited in the car repair waiting room for 45mins waiting on Michelle trying to complete another sale with a couple and she stated to me She was sorry she did not know I was there. 1st Mistake. When I checked the car out, I saw a dent and chip on the driver's side and usually would not take the vehicle if not in pristine condition. but was told by Michelle I will put a request into service to take care over 3 months no phone call I WANT THIS TAKEN CRE OF IMMEDITELY! 3rd Mistake. No follow up how is your car are you enjoying nothing cricket's 4th mistake. This is not what I expect from Gettel. Ryan had given me your email address. He said he was going to speak to Michelle also I never heard anything since him and I spoke on July 11th. He stated that it showed in my records that Michelle tried to call I went to my phone records and received nothing from Gettel the last 2 weeks of July. I will not recommend nor ever purchase a car from any Gettel again. I have also reached out to Hyundai USA. It seems since your big remodel standards are lacking.

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They are nice people but to tell me it would be almost $4000 to fix my ac in my 2020 Palisade is ridiculous and super over priced... OH HELL NO THAT'S NOT HAPPENING!!

I received great customer service from this dealership. My salesman was quite knowledgeable and provided me with the information I needed.

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I’m very impressed with the service and the presentation of this dealership, very professional and efficient friendly service from my service manager.

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The purpose of this review is to inform the public of Gettel Hyundai Lakewood car dealership poor service. My 2020 Elantra had faulty lights discovered 2 days after the sale. It took 2 weeks to repair the car. There was no follow up communication and phone calls were not returned.

We asked the Finance Manager when we were finished signing if I should pass could my wife turn the car in an not be responsible for the balance of the Leasse an he said not she could just turn the car in and walk away. Four days later I called him to reassure his statennent to us and he said he "misspoke" and now because we both signed the Lease she would be responsible. I asked if we could change and he said "No" too late. I almost wanted to walk into Jim Gettel's office ... Read More

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Google - Jul 13, 2026

We asked the Finance Manager when we were finished signing if I should pass could my wife turn the car in an not be responsible for the balance of the Leasse an he said not she could just turn the car in and walk away. Four days later I called him to reassure his statennent to us and he said he "misspoke" and now because we both signed the Lease she would be responsible. I asked if we could change and he said "No" too late. I almost wanted to walk into Jim Gettel's office next door to complain but diid not. We were misled and that is not right in our opinion.

(Translated by Google) Be very careful with this dealership. They're scammers. We went there intending to buy a 2026 Hyundai Elantra. My daughter has an excellent credit score of 781, and yet the finance manager, Joshua Castillo, tried to offer her a loan with a 7.74% interest rate. Throughout the entire negotiation, they never informed us of the interest rate. I watched them talk to my daughter and waited for them to explain this crucial information, but instead, different employees approached her with documents for her to sign, and none of them told her how much interest the bank would charge. When ... Read More

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Google - Jul 9, 2026

(Translated by Google) Be very careful with this dealership. They're scammers. We went there intending to buy a 2026 Hyundai Elantra. My daughter has an excellent credit score of 781, and yet the finance manager, Joshua Castillo, tried to offer her a loan with a 7.74% interest rate. Throughout the entire negotiation, they never informed us of the interest rate. I watched them talk to my daughter and waited for them to explain this crucial information, but instead, different employees approached her with documents for her to sign, and none of them told her how much interest the bank would charge. When I questioned them, instead of apologizing, both Joshua Castillo from finance and the general manager, Marek Zina, responded, "You chose that car," and said the information was on the screen while Joshua offered her warranty packages. Only when they realized I had noticed their unethical behavior did Joshua immediately start looking for, supposedly, a better interest rate. They offered me 6%, and I was sure I could find a better deal since the car was a 2026 model. In the end, they offered me a rate of 3.94%. That shows they could have gotten me a better rate from the start. We decided not to proceed with the purchase because we felt they were trying to take advantage of us. I've never had an experience like this at a dealership. Every time I've bought a vehicle before, I've always been treated with respect, and they've always tried to get me the best possible interest rate. It was a huge disappointment to see these employees try to act this way. That's why I'm sharing my experience, so other buyers are aware and well-informed before signing any documents. (Original) Tengan mucho cuidado con este dealer. Son unos aprovechados. Fuimos con la intención de comprar un Hyundai Elantra 2026. Mi hija tiene un excelente puntaje de crédito de 781 y, aun así, el gerente de finanzas, Joshua Castillo, intentó ofrecerle un préstamo con una tasa de interés del 7.74%. Durante toda la negociación nunca nos informaron cuál era la tasa de interés. Observé cómo hablaban con mi hija y esperé a que le explicaran esa información tan importante, pero en lugar de hacerlo, diferentes empleados se acercaban con documentos para que ella firmara y ninguno de ellos le informaron cuánto interés le iba a cobrar el banco. Cuando los cuestioné, en lugar de disculparse, tanto Joshua Castillo el de finanzas, como el gerente general, Marek Zina, respondieron: “Ustedes escogieron ese carro” y dijeron que la información estaba en la pantalla mientras Joshua le ofrecía paquetes de garantía. Solo cuando se dieron cuenta de que había notado la falta de ética, de inmediato comenzó Joshua a buscar “según el” a buscar una mejor tasa de interés. Le ofreció 6 % y yo estaba segura que podía encontrar mejor oferta ya que el carro era del año 2026. Al final le ofrecieron una tasa del 3.94%. Eso demuestra que sí podían conseguir una mejor tasa desde el principio. Decidimos no continuar con la compra porque sentimos que intentaron aprovecharse de nosotros. Jamás había tenido una experiencia así en un dealer. En todas las ocasiones anteriores en que he comprado un vehículo, siempre me han tratado con respeto y han buscado conseguirme la mejor tasa de interés posible. Fue una gran decepción ver que estos empleados intentaran actuar de esa manera. Por eso comparto mi experiencia, para que otros compradores estén atentos y se informen bien antes de firmar cualquier documento.

Horrible service experience.. both service advisor and tech side. Will try to write up the whole experience when I can find some time.

We have greatly enjoyed our 2020 Hyundai Santa Fe, but are extremely disappointed in the poor quality paint which is peeling and worn to the primer. Corporate Hyundai, of course, assumes no liability for the durability of their product and we certainly won't purchase a Hyundai product in the future nor recommend this brand.

This dealership did not repair nor even looked at the reported problem. I took the vehicle down for a 2 year service (oil change and rotate tired) and to check on the engine light that came on, that I reported and the details involved. Once I attempted to drive off the engine light was still on. It wasn't even looked at. This vehicle currently has less than 4000 miles in 2 years. Once, i went back into the dealership, i was informed that I would have to pay for a complete diagnostic service and that it may not be covered under Hyundai'... Read More

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Google - Jun 17, 2026

This dealership did not repair nor even looked at the reported problem. I took the vehicle down for a 2 year service (oil change and rotate tired) and to check on the engine light that came on, that I reported and the details involved. Once I attempted to drive off the engine light was still on. It wasn't even looked at. This vehicle currently has less than 4000 miles in 2 years. Once, i went back into the dealership, i was informed that I would have to pay for a complete diagnostic service and that it may not be covered under Hyundai's warranty. I have to question if this dealership even performed the other requested activities? Also, Hyundai warranty does not appear to be even worth the paper it is printed on if a vehicle with less than 4000 miles may not be covered by their worthless warranty. I would not recommend any Hyundai product or this dealership to anyone.

This dealership did not repair nor even looked at the reported problem. I took the vehicle down for a 2 year service (oil change and rotate tires) and to check on the engine light that came on, that I reported and the details involved. Once I attempted to drive off the engine light was still on. It wasn't even looked at. This vehicle currently has less than 4000 miles in 2 years. Once, i went back into the dealership, i was informed that I would have to pay for a complete diagnostic service and that it may not be covered under Hyundai'... Read More

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DealerRater - Jun 17, 2026

This dealership did not repair nor even looked at the reported problem. I took the vehicle down for a 2 year service (oil change and rotate tires) and to check on the engine light that came on, that I reported and the details involved. Once I attempted to drive off the engine light was still on. It wasn't even looked at. This vehicle currently has less than 4000 miles in 2 years. Once, i went back into the dealership, i was informed that I would have to pay for a complete diagnostic service and that it may not be covered under Hyundai's warranty. I have to question if this dealership even performed the other requested activities? Also, Hyundai warranty does not appear to be even worth the paper it is printed on if a vehicle with less than 4000 miles may not be covered by their worthless warranty. I would not recommend any Hyundai product or this dealership to anyone.

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After sale communication is terrible they don't answer email or voice mail

Have had great experience here, bought my first new Venue here and recently did a trade for Sonata Hybrid. A great welcoming and friendly staff, really liked overall service approach towards customers. Highly recommended. EDIT: Had to change from 5 Start to 1 because of the lack lustre service which I got post sales. I was extremely disappointed by the way the Finance Department handled all the requests. -- The Dealership had the clear off my pending loan of my previous car with the Lien Holder. I didn't get any updates for 3 to 4 weeks, I was trying to reach out to ... Read More

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Google - Jun 2, 2026

Have had great experience here, bought my first new Venue here and recently did a trade for Sonata Hybrid. A great welcoming and friendly staff, really liked overall service approach towards customers. Highly recommended. EDIT: Had to change from 5 Start to 1 because of the lack lustre service which I got post sales. I was extremely disappointed by the way the Finance Department handled all the requests. -- The Dealership had the clear off my pending loan of my previous car with the Lien Holder. I didn't get any updates for 3 to 4 weeks, I was trying to reach out to the Finance but they wouldn't do anything assuring and would just strung me along. Things came to to tipping point when another EMI Installment of the previous loan was eimminent and the loan was still not cleared. I had to visit dealership numerous times and I personally reachout to the lienholder and get the correct address, gave it to the Finance Department and after so much pressure from my side they finally were able to clear off my Loan with my previous Lien Holder.. I was extremely disappointed the way all this was handled.

They took great Care of me I purchased a used car it was in great shape and they gave me a fare number for my trade.

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Did a great job in service. It was very quick and pleasant. Thank you for taking care of me.

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Called 2 days in a row to ask a simple question. Do I have any oil changes remaining on my vehicle. Talked to 3 different people both days who were going to get a message to the service department scheduler to call me back. Never heard back from anyone in any capacity. I will not be taking my vehicle back to Hyundai Lakewood, poor customer service, wow

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2025 Santa FE dead in 9 months, got the car towed to dealership, 2 days in, no status, service phone lines down for multiple days, requested loaner multiple times, no update, service went home without providing any update.

A 2 because the sales manager was a very nice guy. Howard F was not. He made assumptions that my friend couldn’t afford the care she was interested in. Was trying to coerce her into buying a car she didn’t want the only color she didn’t want, only talked about himself and his weird stories. Also was very strange and got very weird and aggressive over the sale sheets when we wanted to leave and have a copy to reference pricing. Also made comments to ask her how much he was making off of the commission…. $0 dollars because ... Read More

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Google - May 2, 2026

A 2 because the sales manager was a very nice guy. Howard F was not. He made assumptions that my friend couldn’t afford the care she was interested in. Was trying to coerce her into buying a car she didn’t want the only color she didn’t want, only talked about himself and his weird stories. Also was very strange and got very weird and aggressive over the sale sheets when we wanted to leave and have a copy to reference pricing. Also made comments to ask her how much he was making off of the commission…. $0 dollars because we went elsewhere sir.

They need to change their advertising. Gettel does NOT get it! Terrible customer service. Had an appointment today at 7:15am for 2 recalls that they made the arrangements. Dropped off the car to Kaila at the correct time. An hour later she returns to say they done have the parts. They will have to reschedule. One recall is from Nov 20, 2025 . Apparently they used our parts on someone else’s vehicle. This is at least the 5th time we have had our new Santa Fe in for service. Gettel Doesn’t Get it!

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Terrible Service Experience at this dealership from the time I left the car to pickup. No text or call on updates as they said they would and waited an entire week to get my car back because they didn’t order the part when they were supposed to. This caused a chain of stressful problems for my family. This place, although it’s appearance is nice, it is poorly managed and disorganized. If I could give them a No Star, I would!

This place will void your warranty on purpose. Brought a car and they promised to fix an issue. Ignored my emails and calls now my warranty has expired. I will tell anyone not to shop here they just want that commission.

Had appointment today for fuel part recall and get there and they say they dont have the part!! GETTEL SERVICE IS A JOKE!! Still no phone call about Recall part! Been 5 days and no Response!!

Went for my BASIC oil change at $119.00. I told them my driver side head light was out… had an appointment for 7 am….. took them an hour and half to complete a basic oil change….. told me headlight is not out which YES IT INDEED IS and didn’t top off any fluids!! Windshield washer fluid is completely out.. place has gone down hill so bad customer service is HORRIBLE!! Ever since they changed staff stay far away!!!

Took my 2015 Sonata in on 2/23/26 when the red oil light started flashing. Service manager Michael Freshour said it's a "common" oil burning issue, told me to SKIP the $250 diagnostic, and pushed $1,143 in oil/fluid changes instead. Light came back on the drive home. Returned next day—now it's a $7,000 engine leak they say makes it "unsafe to drive." Turns out he also failed to document my oil light complaint on the work order, so Hyundai Corporate couldn't help when I escalated. This is the same Sonata engine defect behind Hyundai's class actions. ... Read More

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Google - Mar 17, 2026

Took my 2015 Sonata in on 2/23/26 when the red oil light started flashing. Service manager Michael Freshour said it's a "common" oil burning issue, told me to SKIP the $250 diagnostic, and pushed $1,143 in oil/fluid changes instead. Light came back on the drive home. Returned next day—now it's a $7,000 engine leak they say makes it "unsafe to drive." Turns out he also failed to document my oil light complaint on the work order, so Hyundai Corporate couldn't help when I escalated. This is the same Sonata engine defect behind Hyundai's class actions. Authorized dealer should know better than to send you home in a ticking time bomb without proper diagnosis. Filed BBB complaint—no refund offered. Steer clear unless you enjoy safety risks and $1k+ in useless services.

I went to purchase a Vehicle 5 days ago. A brand new one. They only took $2500 off the sticker price when I went to get approved 5 days later they had no Idea of approval. They blamed the credit union. Never have I received poor customer service. Will never go to them for another Vehicle. I had to actually text them to find out the finance company want $7000 more for a down payment. Poor poor poor way on handling financing. Never experienced this in my entire life.

DONT WASTE YOUR TIME OR MONEY. I brought my car in for repair on my abs (anti breaking system) Devin told me false things about the loan assistance, I was told everyone gets approved and that we couldn’t do it then and there. He also didn’t mention not the whole amount would be approved for a loan it can be partially and you pay the rest. After getting told my vehicle was ready I went to pick it up and was told I have to pay 3,000 upfront since I wasn’t approved the whole amount. After leaving the ... Read More

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Google - Mar 16, 2026

DONT WASTE YOUR TIME OR MONEY. I brought my car in for repair on my abs (anti breaking system) Devin told me false things about the loan assistance, I was told everyone gets approved and that we couldn’t do it then and there. He also didn’t mention not the whole amount would be approved for a loan it can be partially and you pay the rest. After getting told my vehicle was ready I went to pick it up and was told I have to pay 3,000 upfront since I wasn’t approved the whole amount. After leaving the brake light turned on and my brakes aren’t working properly. Turns out they emptied out all my coolant and break fluid and my abs they were supposed to repair is leaking. They are being very difficult trying to get it worked on and are asking me to cover the towing to the dealership dispite my car being safe being taking it and now it’s a safety hazard. Also getting a call back is level 100 difficulty you have to call numerous times. Also I forgot to mention they killed my battery so I had to get another one after the diagnostic. DONT WASTE YOUR TIME OR MONEY.

Terrible experience with this dealership bought a new car from hyundai of lakewood and after signing paperwork i get home and one of my floor matts was removed. Went back and asked for the matt the sales lady brought me the wrong matt not even for my model and told me to make it work or wait for my sales person. So what should have taken 30 seconds is now going on a whole week not being able to get ahold of anyone including my sales person cas and on top of all of that no service was done before purchase ... Read More

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Google - Mar 13, 2026

Terrible experience with this dealership bought a new car from hyundai of lakewood and after signing paperwork i get home and one of my floor matts was removed. Went back and asked for the matt the sales lady brought me the wrong matt not even for my model and told me to make it work or wait for my sales person. So what should have taken 30 seconds is now going on a whole week not being able to get ahold of anyone including my sales person cas and on top of all of that no service was done before purchase car needs oil change would not recomend doing business with them.

I spoke to Deanna Miles and asked alot of questions regarding a certain vehicle of interest. Deanna seemed to answer all my questions and reassured me that I wouldn’t be wasting my time since my family would be driving in from Tampa. She couldn’t put in her notes to hold the vehicle at least until my appointed time someone was already looking at the vehicle I drove all that way for and the man that was helping us said she didn’t write anything in her notes to hold the truck. After that she completely ignored my family ... Read More

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Google - Feb 26, 2026

I spoke to Deanna Miles and asked alot of questions regarding a certain vehicle of interest. Deanna seemed to answer all my questions and reassured me that I wouldn’t be wasting my time since my family would be driving in from Tampa. She couldn’t put in her notes to hold the vehicle at least until my appointed time someone was already looking at the vehicle I drove all that way for and the man that was helping us said she didn’t write anything in her notes to hold the truck. After that she completely ignored my family and would not show her face around the whole place. I believe in the cycle of the world you receive the same energy that you put out always remember that.

I had a great experience working with Lenny at the Hyundai store in Lakewood. He was knowledgeable, transparent, and genuinely helpful throughout the entire process. He made everything simple and stress-free from start to finish. If you’re looking for someone professional and easy to work with, I highly recommend asking for Lenny.

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New vehicle was picked up. Once home noticed one key fob did not work. Battery was good. Didn’t work. Went back to dealership a few days later. Showed up. They believe they got fobs mixed up with another set on another vehicle. Went around lot seeing if the fob worked on any vehicle in lot. Said it didn’t. Said service would have to program it. After 1 1/2 hours service advisor came out and said he needed info as they were going to now take it back and see if they could program it. Said it would be another 1 1/2 hours. ... Read More

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Google - Feb 23, 2026

New vehicle was picked up. Once home noticed one key fob did not work. Battery was good. Didn’t work. Went back to dealership a few days later. Showed up. They believe they got fobs mixed up with another set on another vehicle. Went around lot seeing if the fob worked on any vehicle in lot. Said it didn’t. Said service would have to program it. After 1 1/2 hours service advisor came out and said he needed info as they were going to now take it back and see if they could program it. Said it would be another 1 1/2 hours. Told them couldn’t wait any longer and especially if they weren’t sure they could do it. So they sent a lock company following week to our home to program a new fob. Pop-a-lock came with a new OEM fob to program it. After 45 mins said they couldn’t do it as Hyundai is installing trackers on their vehicles and he couldn’t get thru the firewall on it. So now waiting on dealership for what’s next. So much for Gettel’s PDI before the sale.

So, I brought my 2021 Hyundai Elantra into the State road 64 facility, for faulty horns for the third time... I was assigned Izzy as my service advisor... To start with, as I expressed... This will be the third time that I've had a situation with the horn... The last time was within the last year... I am getting close to the end of my 5-year 60,000 mi warranty.. (by time, nowhere near the mileage) as it turned out I have about two and a half months left on my 5 year warranty... Even though I told him that this repair had been ... Read More

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Google - Feb 19, 2026

So, I brought my 2021 Hyundai Elantra into the State road 64 facility, for faulty horns for the third time... I was assigned Izzy as my service advisor... To start with, as I expressed... This will be the third time that I've had a situation with the horn... The last time was within the last year... I am getting close to the end of my 5-year 60,000 mi warranty.. (by time, nowhere near the mileage) as it turned out I have about two and a half months left on my 5 year warranty... Even though I told him that this repair had been done at least twice possibly three times... He had me sit there so he could make sure I wouldn't have to pay for it.... ????? That just seems like a no-brainer to me... If the repair has been done several other times under the warranty... obviously it's something faulty, in the repair... turns out I guess I have a couple more months under the factory warranty! What happens when it goes out again in 6 months? Seems to be the pattern.... Then I requested an oil change and rotation.. He had me signed a repair order for both of those items for $115... When it's all said and done... Turns out it was about $60 more than that... When I simply asked, out of curiosity... Why the difference in price?? He becomes pretty combative and pretty argumentative... In fact while I was signing the repair order for my car... There was a man and woman standing there talking TO EACH OTHER about a situation they were having with a tire, that they expected would be under warranty... And he proceeded to jump in the middle of their conversation, again very argumentative... To tell them how He was going to get the tire covered under warranty even though it was a road hazard... It just seemed very rude and unprofessional... Those people were not talking to him! But he interjected himself in the conversation... So right there left a bad taste in my mouth about him, Then of course I got a list of things that my 47,000 mi car needed.. And an argument as to why the price difference of $60 was warranted... Claiming I signed a repair order, stating such.. NOPE! As far as the list of "URGENT" repairs that were needed... Yeah, I got you... I guess my impression of Izzy is not a good one! I have been a service advisor in my employment history... Izzy, I guess my suggestion to you is change my email address because I know you guys get surveys... And you were aggressive and rude... And there are better ways to handle people if you're going to be in the customer service industry...

I would never recommend this dealership. It started with the buying experience. The finance guy talked me into buying packages that I did not want and had told him that I did not want them. He talked so fast and flew so fast through all the documents on his desk computer that I didn’t realize what was happening until I got home and looked at the documents. He also did not tell me the price of the individual packages I was buying. All he told me was what my total payment was going to be per month. I was ... Read More

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Google - Feb 18, 2026

I would never recommend this dealership. It started with the buying experience. The finance guy talked me into buying packages that I did not want and had told him that I did not want them. He talked so fast and flew so fast through all the documents on his desk computer that I didn’t realize what was happening until I got home and looked at the documents. He also did not tell me the price of the individual packages I was buying. All he told me was what my total payment was going to be per month. I was able to cancel the things I did not want, but it took some effort. Next is the service department. This is the worst service department I’ve ever dealt with. It is impossible to get a hold of anybody in the service department. You cannot be transferred by the call center. All they can do is take a message and nobody returns your call.

Will never buy from them or Hyundai ever again. Sold us a lemon and didn’t want to make it right. Took a lot of phone calls, in person visits for them to do something (this took over 40 days!!!). Finally got a new car and they did not honor anything that was previously promised. Go anywhere else but here.

Great sales person, but after disclosing a potential issue the night I drove to pick up the vehicle with my family (3 hours away) the used car sales manager jumped and said it was good to go. So me wanting to ease my own mind I brought it to my local Lexus dealer and they found the vehicle to have bad rear bearings. I brought this up to the use car sales manager and said hey what can we do about this I love and want the car, but can you guys assist with this repair as I bought it less ... Read More

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Google - Feb 3, 2026

Great sales person, but after disclosing a potential issue the night I drove to pick up the vehicle with my family (3 hours away) the used car sales manager jumped and said it was good to go. So me wanting to ease my own mind I brought it to my local Lexus dealer and they found the vehicle to have bad rear bearings. I brought this up to the use car sales manager and said hey what can we do about this I love and want the car, but can you guys assist with this repair as I bought it less than 48 hours ago. They said no we’ll just take the car back and said their master tech looked at it and said it was fine and they disregarded to report I provided them FROM the LEXUS dealer. Not such a great experience and definitely will not buy from here again. Me coming from Management in the automotive industry these guys seem to not care about customer loyalty. Just another number to hit their goal.

I took my car there for a noise that turned out to be related to an insurance claim from previous. The technician was extremely not knowledgeable of how to handle a supplement insurance. He claimed they don't deal with that ever and had no idea what to do. I ended up paying out of pocket for parts that they had a 100% markup on and when insurance reimbursed me I was told their markup was so extreme that I only ended up getting 22% of the bill from them covered. When contacting manager, all he did was have the technician call ... Read More

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Google - Feb 2, 2026

I took my car there for a noise that turned out to be related to an insurance claim from previous. The technician was extremely not knowledgeable of how to handle a supplement insurance. He claimed they don't deal with that ever and had no idea what to do. I ended up paying out of pocket for parts that they had a 100% markup on and when insurance reimbursed me I was told their markup was so extreme that I only ended up getting 22% of the bill from them covered. When contacting manager, all he did was have the technician call me back again. Very rude people and I will never return. When confronted about the $1200 part price difference from Hyundai online I was informed it was only people selling things from their garage online.

Screwed my wife over on her new SUV, she wanted to get the LIMITED and they're like sorry it's been 3 days. Stupidest thing ever, we just wanted to get more expensive version because the SEL doesn't come with front parking sensors or 360 camera.