Customer Testimonials
"Five stars for Mikaya Johnson at Gettel Hyundai Lakewood! I recently bought a pre-owned vehicle from her and couldn't be happier with the service I received. Mikaya was very attentive to my questions, respectful of my time, and handled everything with true professionalism. It’s refreshing to work with a sales associate who makes the buying process easy and enjoyable. Highly recommend reaching out to her for your next car!"
WARNING ⚠️: This dealership has a minimum wait time of 1-3 business days to diagnose any issues with your under warranty vehicle. They do not provide loaners or any option or alternatives.
If you are looking to have your vehicle services, even with a booked appointment, you are looking at several days before they even start working on your car and if you need transportation then you are on the hook for that time + the service time to follow.
If you find this to be normal than please enjoy this dealership. Otherwise I would stay far away from this place as ... Read More Google - Nov 12, 2026
I am a 5 time Hyundai owner and have dealt with several dealerships in many cities. Generally, I have a good experience but this dealership is different. They show a genuine lack of care for their customers. They have a take it or leave it attitude and they are not interested in fixing your car issues.
Getting service for your car is a similar experience to negotiating to buy a new car. You never know where you will land with this service department or how long it will take or what they will charge.
They have a standard 24-72 hour minimum ... Read More DealerRater - Nov 12, 2026
Nick was excellent. Smooth process
Martha was amazing as she has been in the past. Everyone treated me well and buying the car was a great experience. This will be my eleventh Hyundai in twenty years.
Excellent dealer I Want to Thank .
1- Mr. Chris Drobney Help me with Deal
2- Mr.Andre Delgado with his professional texting and help me get the Deal
3- Mr. Jaun Melgar doing Excellent gettig my car ready he is Expert and the best friendly person
4- Mr. Darius Carson friendly person I'm very happy person gentle man
5- The Expert person andvery professional and knowledgeable was Mr. Steven Decker Finance Manager I wish i could afford extra coverage.
But he was best to watch with his computer and his music.
I want to recommend this dealer any customers ... Read More Google - Nov 1, 2026
When I asked for a lease price on a Palisade from the purchase and lease specialist, I was not told that it included over $1500 of service contracts that appeared when signing documents. Even though I agreed to the offered price, I feel that I should have been informed of those add-ons which at signing said that I could decline if wanted but was told it would not lower my lease price. With the exception of that misrepresentation, the experience was fine. Sales rep Julio was terrific, especially with after the sale help.
Renato Cuadra was amazing during our experience at Hyundai. He was very helpful with every question we had and thoroughly explained any information about the car. I would recommend Gettel Hyundai Lakewood to anyone looking for a new vehicle! It’s 100% worth a visit.
Just bought our 2nd Car from here last weekend and had another great sales experience. Blake made sure we got everything we wanted. He was very well educated on the car, efficient, and overall very kind and welcoming to us! We did have to wait 2 hours to get into financing due to lack of staff but that had nothing to do with Blake.
Nick Painter excellent professional at every level & a very high comfort level with all details!
Nick Painter has been a blessing to helping us with the details of the purchase of our new car.
They were very helpful with every thing I needed and they made me feel good about my purchase
My buying experience for my new 2926 Santa Fe at Gettel Hyundai was great. The salesman Gene as well as all of the other staff were friendly, helpful and answered all of my questions.
Very nice people and straight to business! Martha was an amazing help!
Martha Calero is amazing. This is the 2nd vehicle I have purchased from her and very much appreciate her. The entire team is great
Martha took care of us and the team was very friendly
Martha Calero was awesome!!!
I will not go back.
There’s only one good thing about this place.
The friendliness of the employees. Caesar was the person who took care of me and he was great and Art, he was the gentleman who took me home and picked me up during my service but that was about it.
Now to the bad.
I paid almost 500 dollars for alignment and cabinets filter change and now my car smells like a wet dog.
Hear me out.
I get there and am told that they no longer do the uber service that takes me home while the ... Read More Google - Oct 23, 2026
We bought a used Toyota Corolla and got a fair price. Renato Cuadra helped us, was very nice and easy to work with. Definitely ask for Renato he’s a chill dude!
Martha was extremely helpful and patient with me as I test drove 3 different vehicles. Highly recommended you ask for Martha
I have tried this dealership twice for service. Both times were a huge disappointment, especially in wait times. Even with an appointment!! This last time, I could not get anyone to update me on the vehicle for nearly 5 hours after the scheduled appointment time started. And only after I asked to speak to the service manager did I get any answers The previous visit, I had to wait an hour just to check in...again I had an appointment. I was told no advisor was available to check the car in by the sweet man outside. Every single service advisor ... Read More Google - Oct 21, 2026
Walked in just to look, ended up leaving with a new car. Huge thank you to Encho and Martha! We love our new car.
Visited Hyundai of Lakewood service and upgraded to a beautiful Tucson with Michelle who was very knowledgeable and not pushy at all which made me very comfortable in making the right decision. Thank you Michelle for the amazing experience.
This was the fastest and most efficient buying experience ever! Martha is sales was fantastic! I was in and out in less than an hour with my new vehicle. The whole process was seamless, smooth, and fair. Thank you to the managers for helping as well!!
Renato was great. He got me into a car I wanted at a good price. Was quick and easy. I was in and out within a couple hours. If you need a car, and don't want it to take all day, go see Renato Cuadro!
Had a car cable go missing when I brought my Tucson in for some warranty work. Soured an otherwise pleasant experience. To the owner response: I had already reached out, and spoke to several people. Nothing came of it.
I. Puchased a 2026 Tucson with 3500 miles I t was a loaner car and full warranty when l asked why it was not full of fuel they said because it technically was not new they would not fill tank.How cheap can you be on a 35,000 vehicle
Received excellent service from our Sales Associate Martha Calero and New Car Manager Marek Zima. We have purchased several vehicles from him at this dealership.
(Translated by Google) Excellent service from Renato Cuadra and Elías at Hyundai! They were very kind, attentive, and professional. I appreciate their patience, their willingness to answer my questions, and the time they dedicated to me. I highly recommend them to anyone looking for personalized, high-quality service! Thank you both so much.
(Original)
¡Excelente atención de Renato Cuadra y Elías en Hyundai! Muy amables, atentos y profesionales. Agradezco su paciencia, su disposición para responder mis preguntas y el tiempo que me dedicaron. ¡Los recomiendo a quienes busquen una atención cercana y de calidad! Muchas gracias ... Read More Google - Oct 14, 2026
Very pleasant experience from the time we walked in door till we left we our new vehicle. Nick was great, took his time with explanations and buying process. Overall very pleasant experience.
Julio Calligari was awesome. I would recommend this place to anyone.
Folks at Getel are only trying to make one person happy, the sales manager. They were not interested in any concerns we have with the car. Even after we pointed out many defects that weren't in the photos. They said buy it or walk, your choice. This is our price. After I got home I took the car to my local dealer and they found the transmission 5 quarts low on transmission fluid. the folks at the service department at Getel don't do a very good job of checking fluids when cars are brought in for service.
Awesome experience
Very upset at having wasted my time and forced to spend way too much for service. This is my second trip to Gettel Hyundai service within six months.
The last time I had the vehicle serviced was for a software update. Since that date, my navigation system features have not worked and I had not been able to get back to the dealer. After having to make myself known an hour and 20 minutes past my appointment time to inquire why nobody had spoken to me though the vehicle was moved out of site, they finally wrote up the service order. ... Read More Google - Oct 8, 2026
My wife has had her car there for two days now and no updates. She has called several times only to get voicemail to leave a message. She did finally get through and the guy said they were still diagnosing her car but no updates. Where is your customer service skills? I would not recommend buying or having a car serviced at this dealership ever!!!
Sales Rep to Sales manager transition from the trade was seamless. Team that care and listen to customer new owner experience seamless. Julio and Ruben was extremely knowledgeable of the Car Hyundai Santa Fe Hybrid 2026. Iwill definitely recommend Family and Friends.
Have a very pleasant experience with Martha
Ryan is a great guy! Helped me locate my car in the parking lot when a renter left it there. Very friendly would definetly ask for him to sell me a car if I went in
Martha was very helpful and patient with me and my hubby. I now have a beautiful Hyundai Tucson
Amazing experience. Martha and Josh were fantastic. I actually came back for a second vehicle for my daughter.
Great customer service. Got a great deal on two vehicles, one purchased, one leased. Michele, Merrick were amazing. Thank you
Great experienced team. Helped end to end from explaining the features to invoicing.
Great experience and Rob Chisari handled everything for us! Patient and understood our needs. Purchases done and next will be from here too.
Martha is wonderful! Great shopping experience!
Renato and Elias were awesome, professional and super friendly. Helped us out, super happy!
Ww were greeted right away and Gene Kallenborn was the sales person. Very helpful and spent time after final purchase of our 2026 Hyundai Tucson hybrid, answering questions. I called him after a few days to ask question and he returned my call shortly after with a answer. We are happy with our purchase.
Nick Great and very thorough I would definitely recommend him to anybody buying a car.
Martha Calero is phenomenal! She knows what she is talking about and is ready to help you find the right deal!
Second time I have gone there and had no appointment even though I got a text reminding me of my appointment that I made
Martha is best! She helped me get my brand new vehicle! Thank you!!
Great salesperson Martha helped make the process fast and easy. Courteous and knowledgeable and no high pressure sales. Would recommend her anytime.
Julio Calligari was truly wonderful to work with! He made the process and Q&A feel stress free. I entered feeling overwhelmed and I left feeling heard, respected, and more than satisfied with my purchase. Happy would simply be an understatement. We had an Exceptional experience! Thank Julio for all you do, we couldn't be happier with our 2026Tucson!
Paint peeling off. I took the car twice and to the dealer and basically they laughed at me. Garbage.
Nick Painter was incredible to work with!! His knowledge of the vehicles was great and his willingness to find what fit our needs best was greatly appreciated! He easily won our business over Toyota.
This has been one of the worst customer service experiences I have ever had at a dealership.
I originally brought my Hyundai in because the white paint on my vehicle was chipping. I was told by someone in the service department that there was a recall related to the white paint and that the issue could be addressed through Hyundai. I left my car with the dealership for two weeks and was provided with a loaner vehicle.
When I finally received my car back, I was told that while they were washing it, they noticed another area of the vehicle ... Read More Google - Sep 7, 2026
This is the email I sent to the GM 2x and still no response Would never buy from Gettel again
My name is William Moore I have bought several cars from your dealership so has my husband and referred you to many people in my business at New College of Florida, Ringling Museum FSU and USF Sarasota. I have to tell you I was most disappointed this time with the salesperson and the follow through of team. I feel for the first time I am a number and not part of the Gettel Family. I purchased a New Hyundai Santa ... Read More DealerRater - Sep 1, 2026
They are nice people but to tell me it would be almost $4000 to fix my ac in my 2020 Palisade is ridiculous and super over priced... OH HELL NO THAT'S NOT HAPPENING!!
I received great customer service from this dealership. My salesman was quite knowledgeable and provided me with the information I needed.
I’m very impressed with the service and the presentation of this dealership, very professional and efficient friendly service from my service manager.
The purpose of this review is to inform the public of Gettel Hyundai Lakewood car dealership poor service. My 2020 Elantra had faulty lights discovered 2 days after the sale. It took 2 weeks to repair the car. There was no follow up communication and phone calls were not returned.
We asked the Finance Manager when we were finished signing if I should pass could my wife turn the car in an not be responsible for the balance of the Leasse an he said not she could just turn the car in and walk away. Four days later I called him to reassure his statennent to us and he said he "misspoke" and now because we both signed the Lease she would be responsible. I asked if we could change and he said "No" too late. I almost wanted to walk into Jim Gettel's office ... Read More Google - Jul 13, 2026
(Translated by Google) Be very careful with this dealership. They're scammers.
We went there intending to buy a 2026 Hyundai Elantra. My daughter has an excellent credit score of 781, and yet the finance manager, Joshua Castillo, tried to offer her a loan with a 7.74% interest rate.
Throughout the entire negotiation, they never informed us of the interest rate. I watched them talk to my daughter and waited for them to explain this crucial information, but instead, different employees approached her with documents for her to sign, and none of them told her how much interest the bank would charge.
When ... Read More Google - Jul 9, 2026
Horrible service experience.. both service advisor and tech side. Will try to write up the whole experience when I can find some time.
We have greatly enjoyed our 2020 Hyundai Santa Fe, but are extremely disappointed in the poor quality paint which is peeling and worn to the primer. Corporate Hyundai, of course, assumes no liability for the durability of their product and we certainly won't purchase a Hyundai product in the future nor recommend this brand.
This dealership did not repair nor even looked at the reported problem. I took the vehicle down for a 2 year service (oil change and rotate tired) and to check on the engine light that came on, that I reported and the details involved. Once I attempted to drive off the engine light was still on. It wasn't even looked at. This vehicle currently has less than 4000 miles in 2 years. Once, i went back into the dealership, i was informed that I would have to pay for a complete diagnostic service and that it may not be covered under Hyundai'... Read More Google - Jun 17, 2026
This dealership did not repair nor even looked at the reported problem. I took the vehicle down for a 2 year service (oil change and rotate tires) and to check on the engine light that came on, that I reported and the details involved. Once I attempted to drive off the engine light was still on. It wasn't even looked at. This vehicle currently has less than 4000 miles in 2 years. Once, i went back into the dealership, i was informed that I would have to pay for a complete diagnostic service and that it may not be covered under Hyundai'... Read More DealerRater - Jun 17, 2026
After sale communication is terrible they don't answer email or voice mail
Have had great experience here, bought my first new Venue here and recently did a trade for Sonata Hybrid. A great welcoming and friendly staff, really liked overall service approach towards customers. Highly recommended.
EDIT:
Had to change from 5 Start to 1 because of the lack lustre service which I got post sales. I was extremely disappointed by the way the Finance Department handled all the requests.
-- The Dealership had the clear off my pending loan of my previous car with the Lien Holder. I didn't get any updates for 3 to 4 weeks, I was trying to reach out to ... Read More Google - Jun 2, 2026
They took great Care of me I purchased a used car it was in great shape and they gave me a fare number for my trade.
Did a great job in service. It was very quick and pleasant. Thank you for taking care of me.
Called 2 days in a row to ask a simple question. Do I have any oil changes remaining on my vehicle. Talked to 3 different people both days who were going to get a message to the service department scheduler to call me back. Never heard back from anyone in any capacity. I will not be taking my vehicle back to Hyundai Lakewood, poor customer service, wow
2025 Santa FE dead in 9 months, got the car towed to dealership, 2 days in, no status, service phone lines down for multiple days, requested loaner multiple times, no update, service went home without providing any update.
A 2 because the sales manager was a very nice guy. Howard F was not. He made assumptions that my friend couldn’t afford the care she was interested in. Was trying to coerce her into buying a car she didn’t want the only color she didn’t want, only talked about himself and his weird stories. Also was very strange and got very weird and aggressive over the sale sheets when we wanted to leave and have a copy to reference pricing. Also made comments to ask her how much he was making off of the commission…. $0 dollars because ... Read More Google - May 2, 2026
They need to change their advertising. Gettel does NOT get it! Terrible customer service. Had an appointment today at 7:15am for 2 recalls that they made the arrangements. Dropped off the car to Kaila at the correct time. An hour later she returns to say they done have the parts. They will have to reschedule. One recall is from Nov 20, 2025 . Apparently they used our parts on someone else’s vehicle. This is at least the 5th time we have had our new Santa Fe in for service. Gettel Doesn’t Get it!
Terrible Service Experience at this dealership from the time I left the car to pickup. No text or call on updates as they said they would and waited an entire week to get my car back because they didn’t order the part when they were supposed to. This caused a chain of stressful problems for my family. This place, although it’s appearance is nice, it is poorly managed and disorganized. If I could give them a No Star, I would!
This place will void your warranty on purpose. Brought a car and they promised to fix an issue. Ignored my emails and calls now my warranty has expired. I will tell anyone not to shop here they just want that commission.
Had appointment today for fuel part recall and get there and they say they dont have the part!! GETTEL SERVICE IS A JOKE!! Still no phone call about Recall part! Been 5 days and no Response!!
Went for my BASIC oil change at $119.00. I told them my driver side head light was out… had an appointment for 7 am….. took them an hour and half to complete a basic oil change….. told me headlight is not out which YES IT INDEED IS and didn’t top off any fluids!! Windshield washer fluid is completely out.. place has gone down hill so bad customer service is HORRIBLE!! Ever since they changed staff stay far away!!!
Took my 2015 Sonata in on 2/23/26 when the red oil light started flashing. Service manager Michael Freshour said it's a "common" oil burning issue, told me to SKIP the $250 diagnostic, and pushed $1,143 in oil/fluid changes instead. Light came back on the drive home.
Returned next day—now it's a $7,000 engine leak they say makes it "unsafe to drive." Turns out he also failed to document my oil light complaint on the work order, so Hyundai Corporate couldn't help when I escalated.
This is the same Sonata engine defect behind Hyundai's class actions. ... Read More Google - Mar 17, 2026
I went to purchase a Vehicle 5 days ago. A brand new one. They only took $2500 off the sticker price when I went to get approved 5 days later they had no Idea of approval. They blamed the credit union. Never have I received poor customer service. Will never go to them for another Vehicle. I had to actually text them to find out the finance company want $7000 more for a down payment. Poor poor poor way on handling financing. Never experienced this in my entire life.
DONT WASTE YOUR TIME OR MONEY.
I brought my car in for repair on my abs (anti breaking system) Devin told me false things about the loan assistance, I was told everyone gets approved and that we couldn’t do it then and there. He also didn’t mention not the whole amount would be approved for a loan it can be partially and you pay the rest. After getting told my vehicle was ready I went to pick it up and was told I have to pay 3,000 upfront since I wasn’t approved the whole amount. After leaving the ... Read More Google - Mar 16, 2026
Terrible experience with this dealership bought a new car from hyundai of lakewood and after signing paperwork i get home and one of my floor matts was removed. Went back and asked for the matt the sales lady brought me the wrong matt not even for my model and told me to make it work or wait for my sales person. So what should have taken 30 seconds is now going on a whole week not being able to get ahold of anyone including my sales person cas and on top of all of that no service was done before purchase ... Read More Google - Mar 13, 2026
I spoke to Deanna Miles and asked alot of questions regarding a certain vehicle of interest. Deanna seemed to answer all my questions and reassured me that I wouldn’t be wasting my time since my family would be driving in from Tampa. She couldn’t put in her notes to hold the vehicle at least until my appointed time someone was already looking at the vehicle I drove all that way for and the man that was helping us said she didn’t write anything in her notes to hold the truck. After that she completely ignored my family ... Read More Google - Feb 26, 2026
I had a great experience working with Lenny at the Hyundai store in Lakewood. He was knowledgeable, transparent, and genuinely helpful throughout the entire process. He made everything simple and stress-free from start to finish. If you’re looking for someone professional and easy to work with, I highly recommend asking for Lenny.
New vehicle was picked up. Once home noticed one key fob did not work. Battery was good. Didn’t work. Went back to dealership a few days later. Showed up. They believe they got fobs mixed up with another set on another vehicle. Went around lot seeing if the fob worked on any vehicle in lot. Said it didn’t. Said service would have to program it. After 1 1/2 hours service advisor came out and said he needed info as they were going to now take it back and see if they could program it. Said it would be another 1 1/2 hours. ... Read More Google - Feb 23, 2026
So, I brought my 2021 Hyundai Elantra into the State road 64 facility, for faulty horns for the third time... I was assigned Izzy as my service advisor... To start with, as I expressed... This will be the third time that I've had a situation with the horn... The last time was within the last year... I am getting close to the end of my 5-year 60,000 mi warranty.. (by time, nowhere near the mileage) as it turned out I have about two and a half months left on my 5 year warranty... Even though I told him that this repair had been ... Read More Google - Feb 19, 2026
I would never recommend this dealership. It started with the buying experience. The finance guy talked me into buying packages that I did not want and had told him that I did not want them. He talked so fast and flew so fast through all the documents on his desk computer that I didn’t realize what was happening until I got home and looked at the documents. He also did not tell me the price of the individual packages I was buying. All he told me was what my total payment was going to be per month. I was ... Read More Google - Feb 18, 2026
Will never buy from them or Hyundai ever again. Sold us a lemon and didn’t want to make it right. Took a lot of phone calls, in person visits for them to do something (this took over 40 days!!!). Finally got a new car and they did not honor anything that was previously promised. Go anywhere else but here.
Great sales person, but after disclosing a potential issue the night I drove to pick up the vehicle with my family (3 hours away) the used car sales manager jumped and said it was good to go. So me wanting to ease my own mind I brought it to my local Lexus dealer and they found the vehicle to have bad rear bearings. I brought this up to the use car sales manager and said hey what can we do about this I love and want the car, but can you guys assist with this repair as I bought it less ... Read More Google - Feb 3, 2026
I took my car there for a noise that turned out to be related to an insurance claim from previous. The technician was extremely not knowledgeable of how to handle a supplement insurance. He claimed they don't deal with that ever and had no idea what to do. I ended up paying out of pocket for parts that they had a 100% markup on and when insurance reimbursed me I was told their markup was so extreme that I only ended up getting 22% of the bill from them covered. When contacting manager, all he did was have the technician call ... Read More Google - Feb 2, 2026
Screwed my wife over on her new SUV, she wanted to get the LIMITED and they're like sorry it's been 3 days. Stupidest thing ever, we just wanted to get more expensive version because the SEL doesn't come with front parking sensors or 360 camera.