Staff Reviews
Management
Jay Alexander
General Manager
Flynt Johnson
Used Car Sales Manager
Sales
Willie Mcneal
Sales Associate
Jarrett Warren
Sales Associate
Megan Pantoja
Sales Associate
Morgan Moulton
Sales Associate
Nick Shaw
Sales Associate
Michelle Agosto
Vehicle Exchange Manager
Alan Ragoonanan
Sales Associate
Xavier Geraci
Sales Associate
Anahy Ortega
Sales Associate
Grant Palmer
Sales Associate
Martha Colero
Sales Associate
Chad Mosbaugh
Sales Associate
Zachary Alvarez
Sales Associate
Oliver Calderon
Sales Associate
Denny Dennison
Sales Assocaite
Encho Enev
Sales Associate
Internet
Gina Sparks
Internet Manager
Kayla Baublitz
Internet Sales Associate
Hilda Figueroa
Champions Coordinator
Service
Mark Phillips
Assistant Service Manager
Michael Schreffler
Assistant Service Manager
Jill George
Service Manager
Devin O'Brian
Assistant Service Manager
Darin Patterson
Assistant Service Manager
Mark Phillips
Assistant Service Manager
Oct 27, 2023
Mark was very kind.
Mark was very kind. He assisted me with my 2019 Santa Fe service needs. He recommended that I obtain new tires, as mine were “in the red” per the service technician, so I elected to do so. He told me the fourth tire was $1 as there was a promotion. That was great. I asked to keep one tire to take and make a spare, and Mark accommodated my request. They were able to put the new tires on right away, so no extra trip was necessary. Thanks so much, Mark.
Aug 01, 2023
Very professional, quick service and Uber to Cracker
Very professional, quick service and Uber to Cracker Barrel for breakfast while we waited.Excellent Customer service and workmanship.
Jul 25, 2023
Service is great but the waiting is too much !
Service is great but the waiting is too much ! Still with the uncomfortable dealer restoration.
Jul 17, 2023
Was kind.
Was kind. Listened to my needs. Got us a Uber to go to dr appointment.
Jul 09, 2023
Scheduling more than a month out is ridiculous and not
Scheduling more than a month out is ridiculous and not practical in most cases. Mark Phillips is the only reason I come back.
Michael Schreffler
Assistant Service Manager
Jul 17, 2023
Was kind.
Was kind. Listened to my needs. Got us a Uber to go to dr appointment.
Jun 23, 2023
Professionalism for Mark and responsible for getting my
Professionalism for Mark and responsible for getting my car into shop without an appt. Thank you for your concern
Jun 22, 2023
Dealership charged me $300 for a.
Dealership charged me $300 for a.battery and never changed the battery. Super dishonest. Won't do any more business with them.
Jun 14, 2023
We have been waiting for several weeks just for an
We have been waiting for several weeks just for an appointment. We only get text messages with delays. Still no appointments. We won’t be a returning customer.
May 30, 2023
Were very friendly and helpful getting my door fixed.
Were very friendly and helpful getting my door fixed. Mike kept me in the loop with the status of my vehicle
Willie Mcneal
Sales Associate
Oct 25, 2023
To start I am not one that writes many reviews but in
To start I am not one that writes many reviews but in this case I must. We bought a used 2004 Ford F-150 from Gettle Hyundai of Lakewood. We found the truck online thru Carfax.com. It was a one owner truck with 124K miles on it and all the info said that the truck was well maintained. Some dealers wouldn't keep this old of a vehicle on the lot and maybe send to an auction, but in this case they did. Knowing that the truck was being sold at a new car dealership gave us a sense of comfort that the car had gone thru their multipoint inspection process and was good. We called and spoke with the sales rep Willie McNeal to let him know that we were interested and that we will be driving up from Atlanta area to take a look it. So he put the truck on hold for us so we could meet up the next day and take it for a test drive. Willie was very personable and real, very easy to deal with and not like a stereotype sales associate that you hear of. His goal was to make sure we were comfortable and comfortable with the truck. We bought the truck and drove it home. Unfortunately the truck broke down about 12 miles just before getting home. We called Willie the next day to let him know what was going on and he immediately got his manager Kevin Allen involved. The truck had a 500 mile/3day warranty, but that expired on our trip home. We took the truck to our local mechanic where they diagnosed it with a #3 and #4 cylinder misfire, although they could not figure out what the actual problem was as there are many things that it could be. Kevin from Gettle and I were in communication often during the process and then suggested we take it to a Ford dealer near us, that way they could do a dealer to dealer transaction to cover the cost. The dealer had it for over 5 weeks and then finally said we need a new engine. This did not seem right with either Kevin or I, so we had the truck towed to another Ford Specialist in the area. They took one look at it and found that one of valve springs was broken. The fix was made and the truck returned to us. Kevin at Gettle said not to worry about the bill and took care of the cost. Awesome ! Well we got the truck home, cleaned it up and drove it a few miles. The next day the we heard a knocking noise from the motor. Not good, what next ? I called Kevin once a gain and we took the truck back to the same specialist. They said it was the timing chain, guides and tensioners going bad as well as cam phasers. I called Kevin at Gettle once again and he said get it fixed. Kevin was just a shocked as we were and said this was something that they did not expect to happen and was very apologetic through the whole process. The truck was fixed once again and has been driving great since! And Gettle ? Well, they picked up the cost for all the repairs and I can tell you they were not cheap repairs. Kevin and Gettle Hyundai could have very well said I was responsible for the cost, but they stood by and made sure that we were taken care of. I can't speak highly enough of this dealership. In every way shape and form they stood by their sale and to make sure it was right. I don't know what kind of profit they made on this sale, but in my opinion and of what I know based on the repair cost, the profit was not as important as their integrity. Integrity was everything to this group and it shows. In my book Willie, Kevin and Gettle Hyundai of Lakewood are awesome ! Thank you for all that you did !!!
Aug 29, 2023
Very appreciative of the quick response upon inquiry;
Very appreciative of the quick response upon inquiry; when we arrived, both these sales associates made it easy for us to do business with Gettle; prior to this, it had been excellent service by the Gettle Service Department! We purchased a SFe AWD Limited Hybrid, and we’re very happy with it.
Jul 24, 2023
Outstanding professional I would highly recommend over
Outstanding professional I would highly recommend over and over his knowledge was amazing! Looking forward to buying more from him in the future! I will be coming back because of Willie and Jay Alexander! They made the whole process smooth and easy! Thank you! Love my new ride!
Jul 14, 2023
Willey was an excellent salesman, very pleasant and very
Willey was an excellent salesman, very pleasant and very knowledgeable. I’m very pleased with my vehicle.
Jun 17, 2023
Waited for paperwork for over 30 days.
Waited for paperwork for over 30 days. Say was sent and never was. Said they were going to return my gate opener and never received
Jarrett Warren
Sales Associate
Aug 22, 2023
Jarrett was very courteous and professional.
Jarrett was very courteous and professional. When wwle had a problem he handled it promptly. Very pleased.
Jul 16, 2023
Allan was a pleasure to do business with .
Allan was a pleasure to do business with . He was patient, knowledgeable and always friendly . He answered all our questions, and we had a lot. At the end we were convinced that buying the KONA was the best decision to make. Thank you Allen. We drive the KONA now for a few weeks, and we like it even better every day. It's the perfect car for us.
Jun 07, 2023
Jarret was exceptionally helpful and is one of the
Jarret was exceptionally helpful and is one of the best And everyone else also was very helpful.
May 18, 2023
Everyone was very courteous and friendly.
Everyone was very courteous and friendly. Jarrett was extremely helpful and nice. He is a great salesman.
May 16, 2023
The dealership and staff were very friendly professional
The dealership and staff were very friendly professional informative was a very pleasant car buying experience
Jill George
Service Manager
Jul 17, 2023
Was kind.
Was kind. Listened to my needs. Got us a Uber to go to dr appointment.
Jun 23, 2023
Professionalism for Mark and responsible for getting my
Professionalism for Mark and responsible for getting my car into shop without an appt. Thank you for your concern
Jun 22, 2023
Dealership charged me $300 for a.
Dealership charged me $300 for a.battery and never changed the battery. Super dishonest. Won't do any more business with them.
May 26, 2023
This is our second Tucson we bought from there and our
This is our second Tucson we bought from there and our fourth Tucson that we have owned.Just waiting for the new building.
May 14, 2023
Reasonable efficient good Location I
Reasonable efficient good Location I thought The Waiting Area Could Se improvement Land some Better I’m snacks
Megan Pantoja
Sales Associate
Nov 26, 2023
And she made the total experience wonderful.
And she made the total experience wonderful. She was worth the trip to your dealrrshipMegan was wonderful
Jul 22, 2023
Bought my second car from them have always had good
Bought my second car from them have always had good service, staff is friendly knowledgeable and helpful. Megan was awesome, she was not pushy, was responsive to my needs to help me find exactly what I was looking for!
Jul 03, 2023
It was a great experience.
It was a great experience. Megan made it very easy. Was given lots of information every one was very professional.
Jul 01, 2023
Megan was very knowledgeable in her job with gettel.
Megan was very knowledgeable in her job with gettel. Whatever we asked of her she had the answer! Josh, too, was kind and efficient.
Jun 06, 2023
I was an out of state buyer.
I was an out of state buyer. Needless to say this is always an uncomfortable position because you know that they are aware that you are essentially a secure customer and you hoping that they offer fair pricing. In this case, the advertised price was different from what they quoted me... Basically they offer a $1,000 discount if you finance through them and another $1,000 if you trade in your vehicle with them. While I don't agree, this is their practice to stay in business and become more appealing, but with the caveat that they end up forcing your hand in order to give you the advertised price. My sales agent, Megan, was a sweetheart... even after I briefly backed out of the deal. I believe she was very professional and offered every piece of information that I requested. The finance guy, Brandon, on the other hand was a real charm... Nothing too bad, but he definitely needs to work on his customer service skills and not be so pushy with the maintenance packages offered upon signing UPDATE: I spoke with the GM, and he offered a better explanation about their pricing. All things considered, they are willing to take this as a lesson.
Devin O'Brian
Assistant Service Manager
Aug 07, 2023
Good service on time and courtesy pleasant knowledge did
Good service on time and courtesy pleasant knowledge did not have to weight long for repairs
Aug 01, 2023
They were perfectly fine.
They were perfectly fine. Got my car back on the road in less than an hour.
Jul 31, 2023
Handled the recall well.
Handled the recall well. Accurate estimate of time needed for the visit. Wait area pleasant
Jul 31, 2023
My car was not as clean as the times before and they were
My car was not as clean as the times before and they were very slow.
Jul 17, 2023
Was kind.
Was kind. Listened to my needs. Got us a Uber to go to dr appointment.
Morgan Moulton
Sales Associate
Oct 02, 2023
Jay, Xavier, and Morgan were wonderful to work with.
Jay, Xavier, and Morgan were wonderful to work with. My wife and I could not be happier with their service and professionalism!
Sep 22, 2023
Grant was excellent.
Grant was excellent. He was very helpful and friendly. Overall the experience was great. The only thing that needs improvement would be the cleaning of the vehicle. The car was still very dirty.
Sep 18, 2023
Everyone I worked with was friendly.
Everyone I worked with was friendly. The sales department and finance department were a big help. I believe I could have gotten a better deal but I needed a car asap so the deal was made. Also, the car was not very clean when I received it, I should’ve looked over it better.
May 31, 2023
Morgan was very customer oriented.
Morgan was very customer oriented. She answered all of our questions thoroughly and promptly. I would not hesitate to recommend her to all of our friends.
May 26, 2023
This is our second Tucson we bought from there and our
This is our second Tucson we bought from there and our fourth Tucson that we have owned.Just waiting for the new building.
Nick Shaw
Sales Associate
Nov 15, 2023
Nick Shaw found the exact car I was looking for.
Nick Shaw found the exact car I was looking for. Thus far I'm very satisfied
Oct 31, 2023
Faithful to reach out to me when a car came in that I may
Faithful to reach out to me when a car came in that I may be interested in.
Oct 30, 2023
I have visited a bunch of dealerships in my life but this
I have visited a bunch of dealerships in my life but this is probably the best I’ve dealt with. The sales manager Kevin was upfront on his pricing and gave us a smoking deal on a used car. The sales people bent over backwards to make us happy. Would definitely use again. We even had a small mechanical issue with our car and they got us into service right away and fixed it.
Jul 27, 2023
Came in because of a commercial advertisement.
Came in because of a commercial advertisement. They said they knew nothing about it and didn’t have any of those models available anyway. Isn’t that called “bait and switch?”
Jul 17, 2023
Sales man was approachable and worked with me .
Sales man was approachable and worked with me . Nick was a Great salesman and Finance guy made it pain less
Michelle Agosto
Vehicle Exchange Manager
Oct 31, 2023
Sales representative was friendly and knowledgeable.
Sales representative was friendly and knowledgeable. Finance staff also very helpful. All staff were supportive and did not feel pressured.
Aug 29, 2023
I hadn't bought a new car in over 10 years and to be
I hadn't bought a new car in over 10 years and to be honest due to supply/demand limitations and inflation I wasn’t feeling very confident I’d be able to make it happen. Michelle made the process so easy and painless. She went above and beyond to get me in a car for a monthly payment that didn’t make me want to cry and I am over the moon with my Santa Fe. Thank you to both Gettel Hyundai and Michelle !!!
Aug 13, 2023
Michelle was great and welcoming.
Michelle was great and welcoming. There was no pressure to buy. Great experience. Will be recommending other to go purchase a vehicle there
Jul 21, 2023
Everyone was very pleasant and worked very hard to get
Everyone was very pleasant and worked very hard to get the car we wanted all in one day.
Jul 06, 2023
Muy buena calidad con una esmerada atención de seguro
Muy buena calidad con una esmerada atención de seguro recomiendo a cualquier persona ir a comprar en su diler
Alan Ragoonanan
Sales Associate
Oct 31, 2023
Faithful to reach out to me when a car came in that I may
Faithful to reach out to me when a car came in that I may be interested in.
Sep 09, 2023
I had a great experience working with Allan and
I had a great experience working with Allan and purchasing my 2023 Venue. He is easy to talk with and very knowledgeable and patient. Alan helped me get set up in the car, hauling all my stuff from my prior car, and took care of the lease exchange. I couldn’t have asked for more!
Aug 21, 2023
Outstanding service, and very professional.
Outstanding service, and very professional. I would recommend this dealership to others. it was worth the trip.
Jul 16, 2023
Allan was a pleasure to do business with .
Allan was a pleasure to do business with . He was patient, knowledgeable and always friendly . He answered all our questions, and we had a lot. At the end we were convinced that buying the KONA was the best decision to make. Thank you Allen. We drive the KONA now for a few weeks, and we like it even better every day. It's the perfect car for us.
Apr 19, 2023
Excellent sales experience.
Excellent sales experience. Alan was very helpful and knowledgeable about the vehicles and was not high pressure. It was very convenient to work with him and he worked to find the exact vehicles we wanted.
Xavier Geraci
Sales Associate
Oct 02, 2023
Jay, Xavier, and Morgan were wonderful to work with.
Jay, Xavier, and Morgan were wonderful to work with. My wife and I could not be happier with their service and professionalism!
Aug 29, 2023
Very appreciative of the quick response upon inquiry;
Very appreciative of the quick response upon inquiry; when we arrived, both these sales associates made it easy for us to do business with Gettle; prior to this, it had been excellent service by the Gettle Service Department! We purchased a SFe AWD Limited Hybrid, and we’re very happy with it.
Jun 27, 2023
It was a pleasure meeting and working with Xavier to get
It was a pleasure meeting and working with Xavier to get my new Kona. Thank you for helping me.
Jun 10, 2023
Everyone at this dealership has great customer service.
Everyone at this dealership has great customer service. They work very hard to meet the customers needs. They are all very kind and caring.
May 21, 2023
Xavier was excellent and delivered everything as
Xavier was excellent and delivered everything as promised! It was a very easy process from start to finish.
Darin Patterson
Assistant Service Manager
Aug 08, 2023
My experience buying vehicles and having them serviced
My experience buying vehicles and having them serviced has always been fantastic. I have only ever dealt with friendly and helpful people at Gettel Hyundai.
Aug 06, 2023
Very welcoming, very polite and respectful to the
Very welcoming, very polite and respectful to the customer. Listen to the problem and help in the best of their knowledge..
Jul 17, 2023
Was kind.
Was kind. Listened to my needs. Got us a Uber to go to dr appointment.
Jul 09, 2023
Did not give me complete report of completed inspection
Did not give me complete report of completed inspection Thought he hurried through, had quit a backup of paper work around him
Jul 06, 2023
Darin was professional, informative, kind, and respective
Darin was professional, informative, kind, and respective during my visit. He made getting an oil change easy.
Gina Sparks
Internet Manager
Sep 29, 2023
I talked with Gina over the phone and Juan in person.
I talked with Gina over the phone and Juan in person. Both were very professional
Sep 13, 2023
From the time I expressed interest in a car on line, to
From the time I expressed interest in a car on line, to receiving emails and texts, everyone was friendly, polite, professional and respectful.
Jul 17, 2023
Analysis was a great saleswoman.
Analysis was a great saleswoman. I appreciated all her help and all the people involved in my purchasing my great Nissan Cube.
Jun 10, 2023
Everyone at this dealership has great customer service.
Everyone at this dealership has great customer service. They work very hard to meet the customers needs. They are all very kind and caring.
May 31, 2023
My salesperson went above and beyond as well as others in
My salesperson went above and beyond as well as others in the dealership. I was very happy with my experience
Anahy Ortega
Sales Associate
Jul 31, 2023
I had an accident and needed a new car immediately.
I had an accident and needed a new car immediately. I went into the dealership and left with a car. Anahy and the staff were very helpful and I’d buy from Gettel again.
Jul 19, 2023
Ray Norris is very cooperative .
Ray Norris is very cooperative . I believe he is doing his best to correct the problem with the 2020 sonata I purchased as a certified used car. On March 31 2023. it seems only item with a code can be replaced.
Jul 17, 2023
Analysis was a great saleswoman.
Analysis was a great saleswoman. I appreciated all her help and all the people involved in my purchasing my great Nissan Cube.
Jul 16, 2023
Allan was a pleasure to do business with .
Allan was a pleasure to do business with . He was patient, knowledgeable and always friendly . He answered all our questions, and we had a lot. At the end we were convinced that buying the KONA was the best decision to make. Thank you Allen. We drive the KONA now for a few weeks, and we like it even better every day. It's the perfect car for us.
Jul 15, 2023
I had to purchase a car rather quickly, my vehicle had
I had to purchase a car rather quickly, my vehicle had been declared a total loss after an accident. I found a car I wanted to purchase from this dealer. I went to the dealer and left with the car. They made the process quite easy and quick.
Jay Alexander
General Manager
Aug 05, 2023
Great customer service!
Great customer service! Everyone from the sales guy to finance and the sales manager. The GM even came by to say hi. Very comfortable and easy going environment!
Jul 24, 2023
Outstanding professional I would highly recommend over
Outstanding professional I would highly recommend over and over his knowledge was amazing! Looking forward to buying more from him in the future! I will be coming back because of Willie and Jay Alexander! They made the whole process smooth and easy! Thank you! Love my new ride!
Jul 16, 2023
Very professional and understanding our financial
Very professional and understanding our financial boundaries without making us feel less! Amazing team from start to finish and an extremely happy 16 year old! Thank you!!!!
Jul 14, 2023
Helpful, polite easy to deal with Juan is the wonder
Helpful, polite easy to deal with Juan is the wonder credit department was helpful. It was a smart idea to hire Juan Cruz. He definitely is a credit to the company and treats his customers wonderfully..
Jun 02, 2023
My daughter was searching for cars with Carfax.
My daughter was searching for cars with Carfax. She found the car of her dreams at Gettel Hyundai. She contacted the dealer and started what she thought was the buying process, including completing a credit app. When she called the next morning to get a status update she was informed the car was sold to someone else. The salesman said it was out of his control, a manager had let the car go because they do not hold cars. So, the car is gone, and no one really cares about my daughter's deal. This dealer is all about the money. For example, in every used car contract they include an Average Investment Reconditioning cost of $1,495 and a Pre-Delivery Service Charge of $1,099. So, there is $1,500 to wash and vacuum the car, and the salesman told me the $1,099 goes in Mr. Gettel's pocket to "help pay expenses." If you would prefer not to deal with a dealer that typifies the "used car dealer," then find someone else to buy a car from. UPDATE: Within two hours my daughter found the same model car with similar mileage and price at Courtesy Chrysler Jeep in Tampa. She asked them if they would sell the car out from under her while she was completing the finance application. They responded, "no that would not be fair, we would never do that." She completed the app, was approved in less than a minute, and the deal was sealed. And, there was no Average Investment Reconditioning or Pre-Delivery Service Charge! How Gettel Hyundai gets good reviews is beyond me.
Flynt Johnson
Used Car Sales Manager
Oct 31, 2023
Faithful to reach out to me when a car came in that I may
Faithful to reach out to me when a car came in that I may be interested in.
Sep 18, 2023
Everyone I worked with was friendly.
Everyone I worked with was friendly. The sales department and finance department were a big help. I believe I could have gotten a better deal but I needed a car asap so the deal was made. Also, the car was not very clean when I received it, I should’ve looked over it better.
Aug 05, 2023
Great customer service!
Great customer service! Everyone from the sales guy to finance and the sales manager. The GM even came by to say hi. Very comfortable and easy going environment!
Jul 24, 2023
Outstanding professional I would highly recommend over
Outstanding professional I would highly recommend over and over his knowledge was amazing! Looking forward to buying more from him in the future! I will be coming back because of Willie and Jay Alexander! They made the whole process smooth and easy! Thank you! Love my new ride!
Grant Palmer
Sales Associate
Sep 27, 2023
Grant was fantastic!
Grant was fantastic! He made sure to follow also and ask how he can help!
Sep 22, 2023
Grant was excellent.
Grant was excellent. He was very helpful and friendly. Overall the experience was great. The only thing that needs improvement would be the cleaning of the vehicle. The car was still very dirty.
Sep 13, 2023
From the time I expressed interest in a car on line, to
From the time I expressed interest in a car on line, to receiving emails and texts, everyone was friendly, polite, professional and respectful.
Kayla Baublitz
Internet Sales Associate
Nov 06, 2022
Great people to work with and excellent service people to
Great people to work with and excellent service people to handle any problem you might have.
Jul 30, 2022
Everyone at this dealership was absolutely terrific our
Everyone at this dealership was absolutely terrific our sales person Morgan was so kind so patient and so detailed we just loved her Gina the general manager has been absolutely terrific with us from the very beginning helping us find a vehicle and brad our finance guy was delightful to work with and I love his technology on his desk the facility was beautiful and we will recommend your dealership to everybody thank you so much for a great experience
Hilda Figueroa
Champions Coordinator
May 31, 2023
My salesperson went above and beyond as well as others in
My salesperson went above and beyond as well as others in the dealership. I was very happy with my experience
May 18, 2022
Willie was great to work.
Willie was great to work. He answered all our questions and was concerned about our comfort. It was a hot day outside. The guy handling the final paperwork answered all our questions. I felt like I had new friends. The made the car buying experience tolerable. The website did not show accurate info however.
Martha Colero
Sales Associate
Nov 16, 2023
Excellent service.
Excellent service. They Found the car I was looking for, and everything was handled professionally.
Chad Mosbaugh
Sales Associate
Jun 22, 2023
The buying experience was wonderful.
The buying experience was wonderful. We came in, bought a car and was done really quickly. Unfortunately, we ended up going to the Sarasota store for my car. Chad was wonderful for my husband's purchase, but the Sarasota store found my car right away.